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I'm trying to install the most recent version of Adcenter (v 8.7.11037.0) and the install is hanging. After several minutes I receive the message "There was a problem connecting to the adCenter Desktop database...". It suggests uninstalling and reinstalling. After I uninstalled, I rebooted and then tried to reinstall. I experienced the same issue. I'm running XP Pro SP3 on a 1.66 GHz machine with 2 GB installed. How can I resolve this? Thanks!
Are you upgrading to 8.7 or did you have a previous version running already?
The database adCenter Desktop uses did either not installed properly or is installed but not running. If you can send back a Diagnostic file we can take a look: Start->Programs->Microsoft adCenter->Create Diagnostic File.
Sorry for the delayed reply... I'm still having problems, but I think it's because I had disabled some of the services for SQL Which services need to be running for adCenter? I'm on XP SP3. Thanks!
Service is: SQL Server (ADCENTERDESKTOP). Make sure it's not disabled.
Note if you uninstalled SQL Server before running setup then we'd use LocalDB instead (less prone to setup issues and quicker to install).
Okay, that didn't seem to do it. Still getting the same error message even if this service is started. I think I may need to do a complete reinstall, including the SQL components. Do you have instructions for how to do a complete uninstall/reinstall for adCenter Desktop?
Best first try to use regular uninstall:
1. Press windows key and search for: add or remove programs
2. In 'Uninstall or changea program': choose this in list and click uninstall: Microsoft AdCenter Desktop
3. Check the program list after you uninstalled Desktop. If you still see Microsoft SQL Server 2008 R2 then uninstall this as well
I assume you're not using Microsoft SQL Server for anything else otherwise skip step 3.
Microsoft SQL Server 2008 R2 is still installed after I uninstall adCenter Desktop. No problem uninstalling adCenter, but if I try to uninstall SQL 2008 R2 I get the following error:
"SQL Server setup media does not support the language of the OS or does not have ENU localized files. Use the matching language-specific SQL Server media or change the OS locale through Control Panel."
Apparently this was an issue in the past, but I've checked my Regional and Language settings and they seem to match the version of the SQL Server 2008 R2 that I'm using. Maybe the issue I'm having is a corrupted SQL 2008 R2 install?
I tried doing a repair, but I'm getting prompted for the original install file that I used for SQL Server 2008 R2. Unfortunately, I don't recall where that is. Is there a way to uninstall SQL Server 2008 R2 without the original install files? Is there a better way to uninstall the adCenter data files so that I could try reinstalling it?
This sounds like the issue where the regional settings do not match the setup file:
There are few workarounds. You could change the regional settings temporarily to match setup file. Note that locale has to match as well not just language. So both language + locale has to match.
Luc, I've checked out all the suggested workarounds for this issue and still can't resolve the regional settings issue. Sounds like I could do a repair, but I don't know where the original install file is, so this is not an option. Is there a way to manually uninstall the adCenter Desktop SQL server components?
Sorry to hear that:-(. Before trying to manually remove SQL Server Express 2008 (note not Desktop specific) have you tried running again the original install to repair it?
You can find the download here:
Note you can find instructions for uninstalling SQL manually here:
But I'd definitely first try the regular setup and see if that works. Note the latest release doesn't use SQL Server 2008 R2 anymore so hopefully that should give you a smoother install experience.
Luc, your suggestion to try a regular install did not work. When I tried doing this I received the error "The ENU localization is not supported by this SQL Server media.". I then tried a few other things but gave up and went the manual uninstall route as recommended in the link you provided.
I then downloaded the latest version of adCenter Desktop (8.7 from July 13, 2012) and tried installing it again. Unfortunately now I get the following error:
One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.
0xeebae95a - Unspecified error.
What can I try next? I have the log file, I'm just not sure how to attach it here (I don't see an "attach file" option on the page at I'm using at community.microsoftadvertising.com/.../112878.aspx
Did you manually remove SQL before trying to re-install Desktop? Also are you running 64 or 32 bit version of Windows XP SP3?
Yes, I did a manual uninstall per the link you provided, but the manual install didn't remove the program install/uninstall in Add/Remove Programs control panel. As a result, I was able to select the uninstall icons for all SQL Server programs, and complete the uninstall without any error message. I'm running the 32 bit version of Windows XP SP3. Here's some system info for you:
OS Name Microsoft Windows XP ProfessionalVersion 5.1.2600 Service Pack 3 Build 2600System Type X86-based PCProcessor x86 Family 6 Model 14 Stepping 8 GenuineIntel ~1663 MhzTotal Physical Memory 2,048.00 MBAvailable Physical Memory 862.24 MBTotal Virtual Memory 2.00 GBAvailable Virtual Memory 1.96 GBPage File Space 4.85 GB
Can you confirm you've done this? Uninstall SQL from Control Panel and delete the SQL key in the registry and filesystem.
Once you've done this please confirm that there is no SQL Server service in the Services applet (service.msc) and let me know. I want to make sure SQL is completely removed before doing anything with Desktop.
Open Add/Remove Programs and remove adCenter Desktop and anything that starts with "Microsoft SQL Server"
Open regedit.exe and browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server
Select Microsoft SQL Server, press the "Delete" key, and say "Yes"
Open explorer.exe and browse to "C:\Program Files\Microsoft SQL Server"
Select the Microsoft SQL Server, press the "Delete" key, and say "Yes"
Run the adCenter Desktop "setup.exe" file. It should detect SQL Express is not installed and install it again.
>Can you confirm you've done this? Uninstall SQL from Control Panel and delete the SQL key in the registry and filesystem.
-The programs that currently show up in Add/Remove are:"Microsoft SQL Server Management Studio Express""Microsoft SQL Server Migration Assistant for Access""Microsoft SQL Server VSS Writer"Do I really need to uninstall these?
>Once you've done this please confirm that there is no SQL Server service in the Services applet (service.msc) and let me know. I want to make sure SQL is completely removed before doing anything with Desktop.-Services That show up, BUT not started are:"SQL Active Directory Helper Service""SQL Server (ADCENTERDESKTOP)""SQL Server Agent (ADCENTERDESKTOP)""SQL Server VSS Writer"
Open Add/Remove Programs and remove adCenter Desktop and anything that starts with "Microsoft SQL Server"-The programs that currently show up in Add/Remove are:"Microsoft SQL Server Management Studio Express""Microsoft SQL Server Migration Assistant for Access""Microsoft SQL Server VSS Writer"
I access a few different SQL databases via the Server Management Studio Express. Do I really need to uninstall it? I'm not sure I can recall the username and passwords for these? They were setup probably about five years ago... Thank You!