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Throughout the year, we have accepted free feeds from merchants and we continue to include free listings from those merchants in our Bing Shopping program today. However, like last year, to ensure a quality shopping experience for consumers during the holiday season, we have temporarily stopped accepting free feeds from new merchants. After the holidays, we will again reopen our program to accept free feeds from new merchants.
Please reply to this thread if you have one or more of the following issues:
Justin, How do I start a conversation with you? Company - Your Diver Warehouse. FTP page shows inactive.
A red message is displayed in your Bing Shopping account which means that your account hasn’t been completely configured yet. Please go to your account and follow the directions on the "Store Settings" tab (located within Tools -> Bing Shopping Account Management).
Primarily, you have not created an FTP user name or password yet. These need to be created before we can activate the FTP account.
Hello Mr. Schmauser,
I tried starting a conversation with you but I keep getting a 500 error. I sent you an email instead. I am not sure if you received it. It is related to an account which is over 10 days old and still ftp inactive.
The 500 error that people are receiving when trying to start conversation messages is currently being worked on and will hopefully be fixed by our developers soon.
As for your account, I unfortunately do not receive any e-mails that are sent to me. Instead, please reply to this message with your company name (as it is in your adCenter account) and I will investigate your account.
It is **. Would you be able to delete my company name once you have the info?
Thank you so very much. I received an email stating that inclusion in the program couldn't be granted with no other information. Would you be able to help me with this?
I have answered this question in the new thread you created.
I tried to upload my datafeed via FTP (FileZilla) but I am getting error
that says "error 503 - User can not log in". I tried the same thing with CoreFTP and get the same eror, plus additional error that says "No such host is known"
I check my account and saw FTP Account Status: Inactive.
How do I resolve this problem?
Hi. Our company name is HitchSource.com. We signed up for the merchant feed on 18th of April. We are still getting error 530 when trying to FTP in. We also have not received any email communication regarding the status of our account. We would appreciate any help you can give us. Thanks!
Hello mazif and HitchSource.com,
Please read the first post of this thread and supply the information listed under "What to include in your post". I can only help you once I have this information.
I have activated your FTP account and it should be able to accept a feed within an hour (currently 11:23AM PST).
We (Ace Mart Restaurant Supply) just signed up for the bing shopping through our account on April 15. and our FTP account is still listed as Inactive.
I have activated your FTP account and it should be able to accept a feed file within an hour (currently 2:24PM PST).
I just signed up for a new account yesterday (5/2/2011), but the FTP account shows inactive and I have received no correspondence or replies to support emails. As with the others I am unable to login to the FTP server to begin uploading my feed.
Company Name: Discount FiltersSigned Up: 5/2/2011Reason: Inactive FTP Account
I apologize if I haven't waited long enough - I was doing research, found this thread and thought I would be proactive rather than risk forgetting after another 8-9 days.
It can take up to 10 days to activate your FTP account. Please make a reply to this thread if your FTP account is still not active on May 12th.