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I run small business of rubber stamps ( www.sairubberstamps.com.au) in Sydney, Australia. About a year ago I was try to publish my ad in adcentre but ended up without advertize.
Since then every now and then microsoft taken out money from account without any authority and that is not legal and not acceptable.
My problem is that i cant login and check my account neither I communicate, I tried to send several email from my personal gmail to adcentre recently and back in 2011 also.
In 2011, I got replied from them on my gmail account with DOCUMENT REF NUMBER FROM S. MOORE BELOW ARE THE ACCOUNT DETAILS THAT MONEY TAKEN OUT FROM MY ACCOUNT.
Please CREDIT all the MONEY TAKEN BY MICROSOFT, its totally illegal to take money without any permission in Australia.
If this is not resolved with in time frame i ll send my bank details to dispute against microsoft
Hope you replied soon and resolved my case ASAP
Hi Sweetkavu ,
I would be more than happy to research this issue for you. The service request you provided was not available. Will you please email me your account number (if you remember), business name, business address, your user name, email address and the full name of the account holder? The above information will help me locate your account. You may email that information to email@example.com. I have taken the liberty to editing your post for your protection since the information listed is confidential. I look forward to working with you to resolve this issue.
Erica - Support Specialist
Thank you for providing the information you had to the forum email. The information you provided did not match what we had on file for www.sairubberstamps.com.au. Will you please provide another possible email address that may have been associated to the account as well a work phone number and another possible user name? You may send that info to the same support email address previously provided. I have not forgotten about you and I am committed to resolving your issue!
I'm sorry to hear about the recent charges. I have sent an email directly to you to protect your information. Please respond to that email regarding this issue. I will no longer post my responses in this forum since our communication is now more account specific.
Do you still need assistance with this issue? I need the information listed in my previous post to perceed. If this issue is resolved you may disregard this post.
adcentre took another money today from my account, I ll prosecute against you if you are not stopping that Unauthorised billing from adcenter.
I allready provided all my information to adcentre to stop it. Unfortunately I cant remember my account number.Please reply me on my gmail account