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Maybe there's someone here that can help me in this frustrating matter. Over the past few weeks, I've been trying to open up accounts using PayPal as my payment method but everytime I tried doing that, my accounts would get locked out and I would end up contacting support and they say to wait a couple days for an email from the billing department. So I would wait a couple days and then get the same unhelpful email saying they couldn't verify my billing information. This happened many times already to the point of me being sick about it all. I even requested to Becky from customer support to have them call me on my phone if its really just a billing issue but not one call ever came and just end up getting the same stupid email template response over and over. I can literally just log into my PayPal account and verify anything they need. Whats even more mind boggling is how you guys dont have a direct line to your billing department. Do you guys even have a billing department or is it being handle my automated robots based on the repetitive email template responses Ive been getting for the past couple weeks? For a company that makes billions of dollars, I would think something like this can easily be fixed. Am I missing something here? Can anyone shed some helpful light on this situation? And please, stop it with the template responses.
I am going to close this thread as I did not receive any of your account information to investigate. Please let us know if you have any further questions, we're here to help!
Ricky Poole - Web Support Specialist
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Hey garciah.r39l ,
I apology for your frustration. Could you email me your account information and ticket number to ‘ adcforumresponse[at]microsoft[dot]com’ so I can investigate your issue?
o Who requested message: Ricky Poole – MSFT o adCenter username:o Affected account(s), if not all:o Affected campaign(s), if not all:o Brief summary of the issue: