Unauthorized Billing

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Last month my bank account was debited $20.38 from TERMINAL 443099 MICROSOFT BILLI NG

on 3/12/2012.  Today,4/16/2012 I have another $20.38 taken out.  I have NOT signed up for ANYTHING from Microsoft.  This time a phone number is noted (800-386-5550) in the transaction description. When I called the number I got the run around via an automated menu and at the end was told i could not talk to a person because there is not account in the system for me.  I am a single parent on a tight budget.  I can't afford erroneous deductions.  Please, if this is an legitimate error, I need a good support number to call to get these charges removed and credited back to my account.

Any assistance with this matter is Greatly appreciated.. If it is not resolved or I don't hear from a representative within the next 24 hours, I will get my bank to dispute these charges and credit my account..

 

Thank you,

dreamaria44@gmail.com

Verified Answer
  • Hi AMG,

    I am going to close this thread as I did not receive any of your account information to investigate. Please let us know if you have any further questions, we're here to help!

    Thanks! :-)

    Ricky Poole - Web Support Specialist

    Connect with us on our Blog, Facebook, and Twitter

All Replies
  • Hello AMG,

    Thank you for your post. Could you email me your account information or ticket number to ‘ adcforumresponse[at]microsoft[dot]com’ so I can investigate your issue?
    o Who requested message: Ricky Poole – MSFT
    o adCenter username:
    o Affected account(s), if not all:
    o Affected campaign(s), if not all:
    o Brief summary of the issue:

    We will need the account number that was billed. If you do not have an account with adCenter, please contact your bank and have them investigate.

    Thanks! :-)

    Ricky Poole - Web Support Specialist

    Connect with us on our Blog, Facebook, and Twitter

  • Hi AMG,

    I am going to close this thread as I did not receive any of your account information to investigate. Please let us know if you have any further questions, we're here to help!

    Thanks! :-)

    Ricky Poole - Web Support Specialist

    Connect with us on our Blog, Facebook, and Twitter

  • I emailed you for help

  • Hello Charie,

    We've received your e-mails and Erica will be looking into this. She will get back to you.

    Thanks! :-)

    Ricky Poole - Web Support Specialist

    Connect with us on our Blog, Facebook, and Twitter

  • Thanks, i got an email and replied, please take a look into it