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How long does this process take? I usually advertise with google and my ads start within 10minutes after applying funds. Can you please look into why this is not live yet?
Thank you for your post.
If your ad has been running for more than 48 hrs and you still see no impressions or clicks there may be something that our support team or myself needs to look into for you.
Please contact our support team or fill out the information below and I will take a look into this for you.
Could you please email me your account information or SRX ID to ‘ adcforumresponse[at]microsoft[dot]com’.
Please include the following:
o Who requested message: Britt H – MSFT
o adCenter username:
o adCenter Community username:
o Affected account , if not all:
o Affected campaign , if not all:
o Brief summary of the issue:
Britt H - SUP
Yeah good luck with that. Been 5 days for me and the best I can get is support telling me "We'll investigate, but it will take 3-5 days."
Join the club!
I have the same problem in that i put an account live 5 days ago, everything shows as active, and I still have no impression or click data.
Could someone please explain why?
Without having your account information we will not be able to determine exactly why the account is not performing.
Thank you for providing me with your information for your account. I see that you have sent in an e-mail to our support team today regarding your account.
A support representative will be contacting you shortly to assist you with your adCenter account. Please let me know if you have any questions at all.
Britt. H - SUP