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Firstly I must apologise for the delay in completely sorting this out and I understand how frustrating this has been.
We have identified an intermittent system error which has caused some accounts to be incorrectly flagged as 'Malware' and have been temporarily suspended. This issue has been escalated to our Techninal Engineering Team with the highest priority in an effort to get your account up and running again as quickly as possible.
I understand that the UK support agent that is dealing with your support ticket is in constant email contact with you, and they will keep you up to date with the progress of the escalation.
Please be aware that the Techninal Engineering Team are in the US, so we may not have a resolution today. We do have support staff in the office on Saturday, so should anything come in from the Techninal Engineering Team overnight, they will let you know in the morning.
Ralph David, adCenter Community Team, UK.
I apologize for your frustration. Could you email me your account information and ticket number to ‘ adcforumresponse[at]microsoft[dot]com’ so I can investigate your issue?
o Who requested message: Ricky Poole – MSFT o adCenter username:o Affected account(s), if not all:o Affected campaign(s), if not all:o Brief summary of the issue:
Ricky Poole - Web Support Specialist
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