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My account was closed last week. Generic reasons, not applicable to
the my account from my opinion, were given without any solution to the
problem. Calling customer service just make me feel so frustrated. It
seems they know so little about the technical sides of account closure.
They just repeat the common reasons given in an email coming from "specialist". No further information can
be provided to solve this problem.
When asking for any
alternative solution for this problem, I get nothing useful because to open a new account requires a different billing address. I do
not know how to do that since all my credit cards or debit cards are
associated with my address.
Hello Hong Chen,
The account was closed by the Fraud team and labeled as high risk. Unfortunately, I don't have any more information to provide.
Ricky Poole - Web Support Specialist
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I apologize for my delayed response. Could you email me your account information or ticket number to ‘ adcforumresponse[at]microsoft[dot]com’ so I can investigate this with our editorial team?
o Who requested message: Ricky Poole – MSFT o adCenter username:o Affected account(s), if not all:o Affected campaign(s), if not all:o Brief summary of the issue:
That is fine and thank you for your reply. I have sent you my account information and ticket number. Please look into it for me.
I have requested further information from our Editorial Team. I will follow-up here once I have recieved more information from Editorial.
Thank you for your patience :-)
I can not agree with you more.