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I am at a loss on how to deal with the challenge I'm facing signing up. I am new to adCenter and most recently opened an account. After the first day I was unable to login. After contacting support I got the in-the-box response that "Based on our investigation, your account will remain closed. "
I went ahead and called support who verified my billing info and and said that they are just "1st level support' and have to escalate. They came back with the info that there was no further info available and recommended that I open a new account with " different credit card, a completely different email address"
I don't have another card that I can use. No one is able to tell me what the problem with the account at MSFT. I've called my credit card company and they verified that an authorization came through but no charge and that there is no hold
Some one from MSFT please help resolve this and get my account active or point me to where I can go to resolve this.
It is my understanding that support has been in touch with you and the case has been closed.
John Lucernoni - Support Specialist
Muñeca Aldarondo - Support Specialist
I want to apologized for any inconvenience this may have cost you. Unfortunately I cannot help you in this forum. Per customer support this case has been investigated and we consider the case closed.
I have a similar problem: community.microsoftadvertising.com/.../112424.aspx
It seems that you can get 'stuck' in the system, and no matter what you do, MS won't talk to you or explain what's going on. It's very very hard to fix a problem or discuss without an error description... :(
I am experiencing the same. I even replied to the email that explained why my account was closed even though it was only active for less than a day. Is there a person I can contact and send information to so that I can open the account?