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Hi, I got the message at 11/5/2555, ticket number is 1176620428.
Based on our investigation, your account will remain closed. Please understand that we treat unauthorized account access and billing as a very serious matter and we reviewed your case thoroughly before reaching our conclusion. The security checks we performed are in place to protect our advertisers and our customers.
The Microsoft Advertising adCenter Team
It mean, the my account has been closed?.
Why ? I have only account, the billing information is true and you can deducted money from my bank account. (Before the problem, my money has been deducted)
If about unauthorized account access, I think because I put in a wrong password.
Please help me, because it is very important for me.
I contact adCenter Support Chat and send billing information to them at 11/5/2555. They told me to wait 5 business days. Now I'm still waiting, but no response.
Tell me, what should I do?
It is my understanding that support has been in touch with you and the case has been closed.
John Lucernoni - Support Specialist
But I don't understand. Why?
I didn't cheat.
What should I do?
I'm Sorry for put wrong time, ticket and contact date is 11/5/2012