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I have had a live campaign in Bing for 3 months, and it has not served at all. Why is it not serving? We are one of the largest and fastest growing startups in the US, this is extremely frustrating.
I wanted to follow-up with you :-)
We've notified the proper support tier and they will be reaching out to you shortly or have already. If you do not hear from them by the end of the week, please notify me.
Ricky Poole - Web Support Specialist
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Are you still having issues with your ads not serving? If so, could you email me your account information to ‘ adcforumresponse[at]microsoft[dot]com’ so I can investigate your issue?
o Who requested message: Ricky Poole – MSFT o adCenter username:o Affected account(s), if not all:o Affected campaign(s), if not all:o Brief summary of the issue:
Hi Ricky, just sent you a note from my email account.
Our account is roguefitness , and I am the admin.
Got it! Let me investigate your account. I'll post back here with my findings as soon as possible. :-)
Thank you for your patience.
It appears this account is on credit hold. There was likely an issue with their credit card on a previous account, where you had an open balance of $33.04. The inactive account is deleted meanwhile but with the open balance the entire shell is on hold.With the account being deleted you will need to clear the old balance. Do clear the balance here are the steps:
1) Go to Accounts & Billing2) Choose the Balance tab3) Get balance info for the Rogue fitness account4) Hit the “Bill me now” button.
This should make a payment from your new credit card and lift the hold.
If this doesn’t work let me know and I will involve adsupport.
I took care of the credit issue, but the credit issue is new. We had a live campaign for months and we spend heavily on AdWords
Ok, I will investigate thisfurther and will follow-up as soon i have further information. :-)
Thank you for your patience,
After reviewing the accounts, it looks like both of your accounts are being billed to the same credit card. When the account X0465528 payment was declined on that card, it is preventing it from being used on the new account putting it on financial hold as well.
My recommendation is you will need to contact the bank to identify why the card is being declined, we don't have that information. As a workaround, you can add another credit card and on the existing account and select "bill me now" to process a payment and remove it from hold. This will do the same for the other account. Once you get the issue worked out with the bank on the other card, you can then switch back to it.
If you have any follow-up questions or feel this is not resolved, please let me know as soon as possible.
Still not serving today. We updated the card two days ago, and I have hot 'Bill Me Now" a dozen times, but still not billed, and still not serving. FYI, we spend seven figures with Google AdWords, and for some reason, MSFT does not want our money. Please help!!
Ok, we will continue to investigate this issue. My apology for any inconvenience this may be causing. I will post back here with my findings as soon as possible.
Thank you for your patience :-)
Ricky, our card works and we spend seven figures with it in Google. We need phone support ASAP, and not the regular phone support from MSFT because every time we have called the operators have not been able to solve our issues.
wow, so we had to start all over again just to re add the credit card, because you said it doesnt work. We had to delete our account, and I have to rebuild our account again, just to add a credit card.
We need phone support.
1) Our credit card works, and has been in the for weeks. I have hit the Bill Me Now button 100X and it does not work.
2) We have a $100M company, spend millions in AdWords, and the support we have received from Microsoft has been abysmal. We need better service. Based on our experience with Bing, we will have to tell others in our industry not to use it.
3) We can not set up a new account under a fake name, email address, etc, as you suggested. We are a fully legitimate $100M US company, and will not use this trickery just to get our account to work.
4) Our competitors our bidding on our terms, and based on the lousy service and technology from Microsoft, we are unable to use Bing.
5) Please connect use to higher tier support ASAP. The support team in Tampa is unreliable, gives poor information, and we do not want to deal with them anymore.
I apologize we were unable to troubleshoot and find a solution for this over the last week. I have escalated your issue and we will find you the proper support tier to contact you via phone as soon as possible.
We value your business and are working on getting this resolved. Thank you for your patience.
More info to come... :-)