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The best thing for you to do is contact support here -
They will be able to walk you through your questions regarding your account and how to collect your data.
Ricky Poole - Web Support Specialist
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Unfortunately we are unable to troubleshoot log-in issues via the forum as we will to investigate which will require personal information. Please contact our support team as stated at the bottom of the page so they may gather they proper information to troubleshoot.
Hi Ryan Sales,
I wanted to take the opportunity to address your concerns and offer additional help if you need it. In the original post that particular customer did have an account issue that may have or have not been related to his account access. Ad Center the UI or the Support staff will not" lock you out" of your account as a resolution to an account issue. If an aspect of your campaign (keywords, ad, landing page,etc) does not meet our editorial guidelines the system will alert you on your home page and also flag the problem area (Pending editorial review, disapproved, etc are all flags you may see on your account) in your account. I reviewed all the previous post as you suggested and noticed that in the original post the customer wasn't aware of the issue, but it was only after they spoke to Support is when they listed what was discussed. In the forum we can not troubleshoot log in issues because their are to many factors needed for resolution.
The personal and financial information you are referring to is still safe gaurded because we do not have access to your payment information and certain options on the tabs in adCenter are not available to us as agents. If an account is "locked", it is due to possible fraudlent activity and usually that reason only. We will always give the standard response time of 3-5 business days because as Support Agents we may not know to what dept finding your resolution requires. Please keep in mind that you can also ask us to expedite your resquest, a courtesy we usually try to offer. I understand that not having access to the account can be fustrating; please keep in mind that if you speak to a Support Agent over the phone or through chat that once you verify your account you can ask us to pause the account until your issue was resolved. Were you able to resolve you account access issue? Please feel free to repost if you still need assistance because we are here for your support.
Erica - Support Specialist
Pleasse contact support (link below) for help loging into your account as I am unable to help troubleshoot account log-ins.
In addition, I would say that you can do the basic diagnosis by clearing the cache and cookies of your browser and then see if you could login into AdCenter or not. Sometimes it could be one of reason which could prevent you to login properly.
Just a thought!
Can you provide me with the SRXID number support gave you so i can look into this further? Thanks :)
I'm facing the same problem. However, I wasn't able to get help from the Support Central, although I have sent a message with my details. In any case, our sites do not contain any content that may be regarded as adult content. As mentioned by Sergey, it is absolutely improper to block our access to the site part containing our credit card payment details. Someone should change this policy soon and make an appropriate adjustment to the way the information is communicated to us. I still have no clue for what am I blocked from using adCenter! I would appreciate your help as soon as possible. You can follow my support request here with this ID: 1161620695. Looking forward to your response.
With many thanks,
I believe that you should certainly get a justified response from Bing AdCenter team regarding this blockage which you are facing.
However, I would like to refer an article suggesting the Landing Page guidelines, which clearly underlines the basic things which have to be considered while working on the landing page.
Hope that helps you in some way either!
hi I can not access my account error "The sign-in process cannot continue. For assistance, click Contact Support at the bottom of the page."
I think this is a test card, and I can confirm that it is my I am from Russia.
Wow...looks like I"m the most recent person to have this issue.
This is completely not acceptable. You mention that this is a LOGIN issue, but really it's not. It has nothing to do with "logging in". It has to do with account issues. Look above. It's all about people's site not meeting requirements etc. No one who experiences this is having a username password mismatch, etc. It's just being masked as a login issue.
Rather than dealing with the account issue by placing a notice in the account or a more graceful method, you lock people out of their accounts. With the accounts containing personal and financial information, this is not acceptable. Especially when you are locking users out over issues with sites meeting your guidelines, and not for things such as illegal activity etc.
Then to be advised that the support team will return a call in 3-5 business days? Horrible.
I guess this is the sort of behaviour a company chooses to engage in when they reach a certain size and feel as though they are immune to the discontent of the "little people".
Hi Ryan Sales ,
Were you able to get your issue resolved?