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Does any one else have the problem where Adcenter is being classified as an Office Supply Store by American Express? Amex offers 2X bonus points when you spend it on Advertising, but because Adcenter is "office supplies" I don't get the bonus
when i call Adcenter they say Amex is classifying them wrong and when i call Amex, they say Adcenter is set up wrong. So, i have no idea how to get this problem fixed.
See below from my Amex statement:
Category: Business Services - Advertising Services
Category: Business Services - Office Supplies
I have been notified that one of our support representatives will be reaching out to you to resolve this issue. Please let me know if you should require any further help on this.
Ricky Poole - Web Support Specialist
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Could you email me your account information and your ticket number to ‘ adcforumresponse[at]microsoft[dot]com’ so I can investigate your issue?
o Who requested message: Ricky Poole – MSFT o adCenter username:o Affected account(s), if not all:o Affected campaign(s), if not all:o Brief summary of the issue:
I am going to close this thread as I did not receive any of your account information to investigate. Please let us know if you have any further questions, we're here to help!
i just sent my information to the email address given to me. i didn't have a ticket number, so i wasn't sure what to put down for that.
Thank you for your e-mail. I have escalated this to our billing department and have asked to reach out to you if they require any furhter information.
I'll post back here with their findings as soon as they have investigated.