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Since the Yahoo network went fully live a few days ago, my conversion rate has plummeted, and on further investigation it's down to non-bing and non-yahoo clicks. Sure enough i see the option to disable the 'syndicated' partners at the ad group settings level, but it's not available either in the web interface or the adCenter desktop. In the web interface it says:
'Yahoo! search networks and Yahoo! syndicated search partners are currently available only in the U.S. and Canada."
Is this an oversight in the roll out? I was getting great results from Bing traffic (I'm in the UK with UK focussed campaigns), but this has suddenly turned loss making.
Any advice gratefully accepted :-)
From what I heard the ability to turn off syndicated traffic should be available in new markets such as UK and France.
The text saying that it’s available in the US and Canada only likely has not been updated yet.
Hope this helps! :-)
Ricky Poole - Web Support Specialist
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Thanks for the response - the radio buttons seem to be greyed out (disabled).
Here's a grab of the screen from my ad group settings:
I'm fully aware this might be me having a dim moment, so feel free to be blunt if required :-)
It looks like the text has not been updated yet. If the second radio button (Bing and Yahoo only) is available to you, that is the one you want.
Thanks for the suggestion, unfortunately the problem is the radio buttons are disabled.
Thanks for the Post! In earlier posts I don’t see which browser you’re using. Sometimes early versions of Chrome, Safari, Firefox and IE aren’t compatible with ad Center. Please use at least IE 8 or the latest version of the browser you’re using. If the problem still persists let me know.
John Lucernoni - Support Specialist
Thanks for the reply.
I mainly use Chrome (current version), however I've just tried it in IE (about help shows version 9.0.8112.16421, update version 9.0.6)
I see the same in both browsers, the screenshot in my earlier post illustrates what I see.
Hi Again ChrisM78,
Since you’re in the UK I’m going to refer you to the UK support center. The link has access to email, chat and phone customer support. If there’s a specific problem in the UK market they would be the best source of information I can help you with. I’m sorry I couldn’t be more helpful, but everything Ricky and I suggested would have worked in the US market and I understand how frustrated you are. Please let me know if you ever need anything else.
Thanks for your efforts John, I'll give them a call.
If this is of use to anyone else, a very helpful lady on the UK support desk said this is a known issue (affecting the UK) to be fixed at the end of May/beginning of June.
Thank You for that importnat confirmation Chris!
Erica - Support Specialist