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I’ve had an account live with MSN (that included two subaccounts) for nearly a year, and I just got my new Amex card and went into my account and entered my Amex and deleted out my existing Visas I had on file so I could get the Amex points. A day after I did that, my account was 100% frozen, I could not log in. And now after talking to support they say my account will remained closed for fraud! It is 100% my account. I cannot believe this is happening. I am so upset. I’ve been in online marketing for years and this has never happened. My clients are killing me now and MSN refues to do one thing about it or even tell me why. I need a manager to look into this asap. I asked AdCenter support for a manager and they simply said no. I spent almost $1000 a day which is why I wanted to move it to my new Amex card. I am beyond upset and can’t believe MSN treats long time customers like this. I need help. Please can a manager from this forum get involved?
I am sorry you had to experience that. I'm sure it was frustrating. Unfortunately I cannot help you in this forum because your account would need to be verified in order to resolve your concern. If you received an email from Support with their decision you can reply to that email requesting additional information and clarify your situation. I wish you luck.
Erica - Support Specialist
I received your information and have sent you a detailed email. Please check the gmail address you have listed above.
I can personal message you to verify my account - the whole reason I posted on this forum was because the support I got directly from MSN was severely lacking and made no sense - again they shut down my account because I simply changed my card and now you, like the MSN support staff, is giving me no help. What am I supposed to do?
To better assist you with this issue, please provide us with the above information and send it to email@example.com
• Who requested message: Muñeca Aldarondo – SUP
• adCenter User Name:
• Affected Account(s), if not all:
• Brief summary of the issue:
As soon as we received this information we will be contacting you with a response to your question.
Muñeca Aldarondo - Support Specialist
I can't believe. The same thing happened to me and I contacted the support team.
I provided my email, credit card, phone, address ...every thing they ask. but in the next email they CLOSED MY ACCOUNT !!!!
WHAT A SERVICE!!! I created this account a week ago and running a couple of campaigns to test adcenter.
THIS IS THE WORST EXPERIENCE I EVER GOT FROM AN ONLINE COMPANY.
People say google adwords is bad, but in my opinion ADCENTER IS WORST.