Switch to the Bing Ads Community
Switch to the Microsoft Advertising Community
Grow your business by advertising on Bing, Yahoo! Search and our syndicated search partners!
Trouble logging in? Need help with managing your account?
Contact Bing Ads Support now.
You have officially jumped the Shark ala Google Adwords!!!
I was officially banned today for no reason (at Adcenter's discretion)...
This is Microsoft adCenter Support.
Thank you for following up with us regarding this matter. Please note our Billing Department has indicated that this account was closed because some of the activity is not following reasonable business practices. This particular account was closed in order to protect the advertising experience for all of our customers currently following fair and reasonable business practices.
While we appreciate your interest, please understand that the closure of an account is a permanent action. Thank you for your understanding with our decision.
Sincerely, US Microsoft adCenter Team
Before I was banned I received ZERO emails regarding ANY problems with my ADS or KEYWORDS... ZERO.
Of the 70,000 keywords which I was allowed to use, a few dozen had been flagged and disapproved. ALL my ADS, LANDING PAGES and URL's were accurate and within guidelines...
Would someone at Adcenter please look at my account and tell me (ON THE PHONE) what happened to my account(s)? I dreaded Microsoft ever stooping to Google's "automail" system, but here we are!
I would like an explanation of what went wrong... I've spent too much $$ in the past 8 months on Adcenter to just take some lame email with a vague answer.
Mark in Toronto
Hi MarkToronto,Support is never provided a reason that accounts are terminated, nor is there a way that anyone can obtain this information from the investigations.If someone from the investigations team has determined that an account is not following reasonable business practices, they can close the accounts with no notices or reasons.I am sorry that we cannot provide you any useful information for the reasons of termination.Thank you,Brian H - MSFT
If someone from the investigations team has determined that an account is not following reasonable business practices, they can close the accounts with no notices or reasons.
Does the investigations team also look at the size of an account? For example: you have advertiser ABC running three ad groups for three different websites and two of those ad groups/websites don't follow 'reasonable' business practices. So 66% of the ad groups/websites is raising a red flag.
Then there is advertiser XYZ with 100 ad groups for 100 different websites. Three of those ad groups/websites don't follow 'reasonable' business practices. So only 3% of the ad groups/websites is raising a red flag.
Will Microsoft also ban advertiser XYZ without warning? Ifso, than that sounds to me as really bad business practice for Microsoft. Advertiser XYZ might even not be aware that 3% of the websites he is promoting are raising a red flag for the investigations team. Instead the investigations team could send a warning to this advertiser and tell the advertiser what is wrong. Most likely the advertiser will be more then willing to make changes with the result that the advertiser keeps spending $$$$ on AdCenter.
Yea, right. LOL. Starting to sound more passive-aggressive than Google. Borrowing "Worst Practices" from Google. Good job.
Adcenter allows irrelevant ads to show for highly searched keywords...
Search "google" on Bing in Canada and this ad comes up :
Need Google Jobs? Find new GoogleJobs & Apply now.
Need Google Jobs? Find new GoogleJobs & Apply now.
Search "facebook" and get :
Need FaceBook Jobs? Find newFaceBook Jobs & Apply now.
➜ Canadian Mums Can Make $2000 - $6000 Working Online. Learn More.
How the HELL are these ads relevant? AND they have been showing up for months!!
If you are going to ban guys like me for "not following reasonable business practices" and NOT explain why, you need to ban guys like this right away for not having relevant ads.
Anybody with me? This is shear lunacy.
Thank you for providing me the links above.
I will be reviewing these ads to make sure they meet our guidelines and I can work with our editorial team if they do not.
Thank you for bringing this to our attention.
Britt. H - MSFT
I have just received an update from our editorial team stating that action will be taken regarding the links you have provided to me. Thank you for updating me with the R-links and the ad copies.
Following up on Brittney's post, I forwarded this thread to my contact on the Editorial team to both address the ads you mentioned and to give them visibility into your suggestion of having notification emails sent to advertisers prior to an account being shut down. I just received the following response:
"Thank you for bringing these ads to our attention. Improving the quality and relevance of the ads serving on our network has been an ongoing, active effort. While our current procedures do not include a pre-pull warning to advertisers who are shut down, this suggestion is a good one and I'm bringing it to the attention of my team. I've investigated the ads you've indicated here and have evaluated them for editorial relevance. I have rejected the bidded keywords associated with these ads as they do indeed violate our quality and relevance policy."
As for your account having been banned, one thing you might consider is the QuickLaunch Program. While our support staff has no visibility into the reason why your account was banned, it's possible that a QuickLaunch Search Specialist could help identify opportunities for campaign/landing page improvements for a new adCenter account that would meet our Editorial Guidelines.
If you're interested, please send me a message at email@example.com with your adCenter account number(s) and I'll see what I can find out about whether QuickLaunch could be an option for you.
Tina Kelleher - Community Manager
Twitter: Follow me | Follow Bing Ads
Same problems here. Support is useless. They only tell you to open a new account with a new credit card and follow the guidelines.
I did that, but billing department closes new accounts as well just because you are the person who had an account that was banned before. Even if you completely advertrise somehting else.
After further review, it appears our Billing Department has indicated that your account was closed because some of the activity with previous adCenter accounts is not following reasonable business practices. Your account was closed in order to protect the advertising experience for all of our customers currently following fair and reasonable business practices. While we do not provide detailed information on how we link related accounts, we have thoroughly reviewed our records and confirmed that we have significant evidence that this account is related to other previously closed accounts.
Thank you for your understanding."
Yeah adcenter banned me for no reason without warning also, and I had outstanding balances as well that they wouldn't even let me log back in to pay. If I had any ads that were not allowed, why can't you just disapprove them like a normal ad agency? Or at least give a warning. They are getting such a bad reputation for this behavior.
Reading this doesnt fill me with confidence!
I tried to log in to manage ads to find I need to contact support.
Your adcentre accounts that were banned, were you only advertising your own websites or sites for clients?
Similar thing happened to me: community.microsoftadvertising.com/.../112424.aspx ... SOmehow I feel better knowing I'm not along, and I'll keep asking.. It's ridiculous that we can't get an answer, and how does MS expect us to fix ANYTHING when they won't say why... deep sigh.