Switch to the Bing Ads Community
Switch to the Microsoft Advertising Community
Grow your business by advertising on Bing, Yahoo! Search and our syndicated search partners!
Trouble logging in? Need help with managing your account?
Contact Bing Ads Support now.
For some reason, this morning when I try to log into adcenter I get :
Well, I tried everything I could think of (and could find by searching), adding microsoft to trusted sites, bringing the security level to accept ALL cookes.
Same results. I tried to login in firefox 13, same results. I tried on IE9 from my laptop, same result.
Is there an issue with adcenter or is it me?
I apologize for the delay in my response. I am awaiting further information from our technical specialist team regarding this matter. I will continue to keep you all updated as this information is funneled to me. Your patience is appreciated.
Tania DeFelice - SUP
It is the same thing that is happening to me. I cannot get in. All my settings are correct. Please fix ASAP!
Happening to me too. I try to use IE/Firefox/Chrome but all browser report the same thing.
Seem like adcenter have some login problem since yesterday.
The problem is still going on for me.
@calinder, do you have roboform installed? I found that if I disable roboform toolbar, in both ie9 and ff13, I can login in fine. (same issue in ie8 btw).
If you do have roboform installed, then please submit a support ticket to roboform. They update frequently and will likely get it fixed quickly.
Same for me too. Multiple browsers all show the same problem. Pretty damned annoying, as I need to change my ad program.
same problem here, please fix Adcenter as Adwords does not have this issus
same here... come on Microsoft, let's get it together now!
Agree... Adwords has NEVER had so many issue with logging in. If MS wants to be a viable competitor, they really need to work on reliability... as well as effectivenss of their ads.
Same here...I talked to service two days ago and they bumped up the issue. I have not heard from them even though I emailed yesterday. I would luv a solid advertising option to Adwords, but Adcenter has too many issues, and lacks many of the features of Google. Also I hate having to capcha log-in.
I have reviewed your concerns and apologize for any inconvenience this issue may have caused. I am familiar with this issue and would like to provide you all with a solution to this error message you all are encountering. We have linked this issue to all application programs that house your usernames/passwords, such as, the popular application 1Password. Please disable these programs and attempt to regain access to your adCenter account.
Please let me know if this resolves this matter, and again, my apologies for any inconvenience this may cause.
Thank you in advance for your cooperation!
Tania DeFelice - SUP
Thanks for your response.
Yes, the issue does not happen when, in my case, roboform is disabled.
Will this be corrected or is the intention is to increase security? The results is to just to further inconvinience users for no apparent reason. (just like the annoying captcha!!!!).
The only reason I can think that this is being done intentionally is to force customers to use the desktop app?
Will it be corrrected or are we screwed?
I am experiencing this same problem...having to disable Roboform is not an acceptable solution. Microsoft needs to debug it's interface to make it customer friendly.
Using the desktop tool is not the answer, it's buggy too. I cannot get recent campaigns downloaded and synced, no matter what I do.
I'm no fan of Google, but they are kicking your behinds in the ease of use catagory.
You don't have to disable Roboform. Do the following:
1. Delete the login for adcenter te from Roboform
2. Login manually
3. When Roboform asks, have it save the login
4. From now on Roboform login will work.
Roboform just autofills fields on the page. These fields recently changed so autofill doesn't work.
If the fields on the page change in the future you will have to do these steps again.
I suspect this is the problem with other password managers and the solution above may work for them as well.