Account Protection
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Adding users

If I add a user, What all can They do?

Latest post by  –  Fri, Sep 12 2014 10:49 AM  (1 reply)

Bing Account Closed

Hi There, I had made Bing ads account on 25th June 2014 and it was working fine till 6th August. On 6th August I added a new debit card to our account and now suddenly I am getting this error As a security...

Latest post by  –  Sun, Sep 7 2014 7:20 PM  (3 replies)

Want to remove my Old Company Name From My Certificate

Can anyone suggest how to remove my old company name from my certificate. Actually, I had remove all details about my old company. And all over it is updated but when i am downloading my certificate then on my certificate...

Latest post by  –  Thu, Aug 14 2014 8:48 AM  (2 replies)

Bing Ads account closed without explantion

For 9 years we advertised first with Yahoo Ads and after the migration with Microsoft Bing Ads. One year ago I tried to log into our BING Ads account but it kept telling me the account does not exist. During the...

Latest post by  –  Fri, May 16 2014 12:30 PM  (2 replies)

I can't login my bing ads account

I started with bing ads 2 days ago.i deposite $100 and creat a new campaign .it worked. today i can't login my bing ads account with no reason?I still login my hotmail . please help me

Latest post by  –  Fri, Apr 11 2014 6:36 AM  (1 reply)

Bidding, Budgets & Billing
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Indian payment is required to go through the VbyV process. This exception is thrown if we try to bill an Indian account without the AuthResponse string.

Hi, the below warning shows while i'm opening account & billing " We can't run your ads because this account is out of money. Click Make a payment to take care of this. " after that i went...

Latest post by  –  Thu, Sep 25 2014 3:33 PM  (1 reply)

Budget exceeded by 3x every day, this is ludicrous

Somehow I managed to spend 3x my amount of budget daily the past few days. This is getting crazy, considering that I have my max cpc at like.. 30 cents. I literally cannot afford to advertise on bing this way....

Latest post by  –  Tue, Sep 23 2014 11:41 AM  (1 reply)

Bing's Slimy distasteful interface

Sorry BING, but running out of budget does not constitute and "ERROR" with a big red "X" in the middle of my screen. This lame attempt to get me to increase my budget is really low, even for...

Latest post by  –  Mon, Sep 15 2014 3:20 PM  (1 reply)

Fail to add the credit card as payment method

Dear, I didnt manage to add my credit cards to Bing Ad as payment method. It always show up with the error message saying that I should contact my financial organisation. However my account was noticed to be deducted...

Latest post by  –  Fri, Sep 12 2014 1:02 PM  (2 replies)


Hi, I'm a new user and as I understand there is a new promo according to which after $25 spent I receive a coupon of $100. I did spend the $25 but never received the coupon. What is happening? Thanks...

Latest post by  –  Wed, Sep 10 2014 1:34 PM  (1 reply)

Bing Ads Editor
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Unable to See Ad Scheduling

Hello, I can't see the new ad scheduling feature. It's supposed to be located under the Targeting tab in the editor, and I have checked that I'm using version 10.5 of the editor. Please advise :)

Latest post by  –  Mon, Sep 15 2014 4:14 PM  (1 reply)

English language version of BAE?

Hi, I would like to use Bing Ads Editor in the English language. Unfortunately, the only language options it allows you to set from the app itself are German, Spanish, French, Italian, Portugese and Chinese. In...

Latest post by  –  Mon, Sep 8 2014 6:02 PM  (1 reply)

Ad status

Hi, Can you please assist us to know the time required get our campaign approved, currently it is showing the status of delivery as "Eligible" Regards,

Latest post by  –  Fri, Sep 5 2014 1:44 PM  (1 reply)

! No "Shared Library" tab in newest BingAds Editor v. 10.5!

Hi I've just upgraded to the newest version of BingAds Editor - 10.5, however, the I have no way to access the new "negative keyword library" feature: the "Shared Library" tab is nowhere...

Latest post by  –  Tue, Sep 2 2014 8:59 AM  (7 replies)

Importing Negative Keywords

How can I import negative keywords to only one campaign as oppose to all active campaigns? I used the template but when I went to import them it seemed to be a general import to my bing account as oppose to...

Latest post by  –  Wed, Aug 20 2014 10:19 AM  (1 reply)

Bing Ads Intelligence
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Getting Keyword Traffic and Keyword Performance was working, but now it's not

Hi, so I just downloaded Bing Ads Intelligence today and it worked fine for a few minutes, I was able to do both Keyword Traffic and Keyword Performance just fine, but then randomly they both stopped working. When...

Latest post by  –  Mon, Sep 15 2014 4:27 PM  (1 reply)

why some times my add is not showing though my add group is active

please tell me why my add is not showing. My add was running in my campaign. But i create lot of add group simultaneously on this campaign. But my add is not showing on search. After around 40 minutes it shown again...

Latest post by  –  Fri, Sep 5 2014 5:16 PM  (1 reply)

auction insights

How do I get it on BAI? I tried re-installing it but it still didn't show up. Anything else I need to do?

Latest post by  –  Mon, Aug 25 2014 6:50 AM  (2 replies)

Estimating Number Of Clicks

Hello, I am new to Bing Ads. I need to know how any clicks my campaign will produce after I have set a budget and bids for keywords. Is there a way to figure this out? Earlier I have used google adwords and...

Latest post by  –  Wed, Aug 13 2014 6:21 AM  (1 reply)

Unable to Install! .NET 4.0 Error

I've just downloaded the Microsoft Ads Intelligence tool but every time I try to install it, I get the following error: The following Microsoft Office support for .NET Framework 4.0 in not installed: Microsoft...

Latest post by  –  Wed, Aug 6 2014 12:28 PM  (1 reply)

Bing Rich Captions
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Product Ads Closed Beta

Hi all! We're all excited about the latest announcement about Rich Captions and Product Ads (

Latest post by  –  Fri, Jun 6 2014 1:48 PM  (7 replies)

B_Category for Bing catalog

Hi, I want to add the B_Category in my Bing catalog for product ads but i am not getting a way to find them. Like there are some already defined categories in google for google feed, the same way i am looking...

Latest post by  –  Mon, Apr 21 2014 11:19 AM  (2 replies)

Claim Your Domain - Store Creation Issue

Hi, Some merchants may encounter a problem when trying to create a store using a migrated Microsoft Account (MSA). You will recognize this issue if you attempted to create the store and received an error message...

Latest post by  –  Tue, Mar 25 2014 9:02 AM  (1 reply)

Now Available : Deletion of Stores and Catalogs!

Hi all! As of the release yesterday, you can delete stores and catalogs! We've had a number of requests for this and now it's available! Stephen

Latest post by  –  Fri, Mar 7 2014 1:43 PM  (0 replies)

New Store Creation Procedure - Claim Your Domain

Hi all! Starting 3/6/14, you'll need to 'claim your domain' in the webmaster tools before creating your store. The Merchant Integration Guide (

Latest post by  –  Fri, Mar 7 2014 10:17 AM  (0 replies)

Campaign Analytics, Conversion Tracking & Reporting
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Is "1" of the column "day of week" means Monday in the campaign performance report ?

Hi guys, I want to set ad schedule for my campaign. So i downloaded the campaign report showing data by Day of Week. And here is the question, what day does the number 1 represent? Sunday or Monday. Please help...

Latest post by  –  Today  (1 reply)

Campaign analytics definitions

What is the difference between Land and Prospect in the conversion types: Leyna

Latest post by  –  Fri, Sep 5 2014 5:28 PM  (1 reply)

Please someone help me - Bing support has been useless!!

Hi All, I have tried speaking to Bing via the online chat and over the phone and everytime I have done so it has been one of the most frustrating experiences! I contact them to ask how to do something then I end...

Latest post by  –  Fri, Aug 22 2014 3:07 PM  (1 reply)

Conversion tracking when we don't have a confirmation page

Hi there, I'm trying to figure out a good way to handle conversion tracking when there isn't a confirmation page. The main thing I'm trying to track is the successful entry of an email address on a...

Latest post by  –  Wed, Aug 6 2014 12:31 PM  (1 reply)

API Change History Reports

We use the API to control of the location targeting. Why cant I see the changes made via the API in the change history report? Is there another way to find that data?

Latest post by  –  Wed, Jul 16 2014 10:47 AM  (1 reply)

Content Ads & Syndicated Search
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Does Bing have a program like Google Adsense?

If so please let me know, I would like to sign up.

Latest post by  –  Wed, Sep 3 2014 9:03 AM  (5 replies)

What happened to distribution settings?

I used to be able to specify whether ads would be shown only on bing/yahoo or also on partner sites. What happened to that option and what is the default now?

Latest post by  –  Fri, Jul 25 2014 12:15 PM  (2 replies)

Disapproved Ads - Again? The Same ads?

Bing disapproved a couple of ads. I discussed it with them and they turned the ad back on because they did not understand the content. So I go on vacation, pause my ads, I turn my ads back on. And they disapprove...

Latest post by  –  Wed, May 7 2014 10:58 AM  (1 reply)

Quadrupled CPC on content network in a hour. CPA lower by 1/2

Ok, what is next thing? I have used content network for a years. On 2nd or 3rd January CPC jumped 4x and CPA is lower 2x. Which made my advertising useless. Tried to lower CPC on content network. Then things went...

Latest post by  –  Sun, Jan 26 2014 9:52 AM  (1 reply)

broad modifier search match type

hi, (1) if my keyword is: Brother +MFC7360 would the following search terms trigger my ad? 1. brother 7360 2. brother 7380 toner 3. brother printer MFC-7360DN toner what if I change the KW to: Brother +7360...

Latest post by  –  Thu, Jan 9 2014 4:15 AM  (1 reply)

Editorial Policy Guidance
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Adult Ads, Keywords & Landing Pages

When I search adult terms on bing and I see lots of adult ads, keywords and landing pages. When I attempt to create these ads and keywords they get flagged. I called to inquire about this and they sent...

Latest post by  –  Fri, Sep 12 2014 10:04 AM  (4 replies)

Trademark Features

Hi I would like to confirm, that if I have bought a trademark for brands eg. HP, MSN, DELL, AOL. Can I run their ads on bing and yahoo network for USA and CANADA. Alongwith, what our steps or policies shall I...

Latest post by  –  Wed, Aug 13 2014 6:27 AM  (1 reply)

PPC Campaign for Electronic Cigarettes

I would like to start an AdCenter PPC campaign for my site Electronic Cigarette review site. Before I create the campaign I would like to know if that type of product is welcome on AdCenter. If you don't know...

Latest post by  –  Tue, May 20 2014 8:23 PM  (8 replies)

Ads Appearing as 'Approved Limited' but no Impressions Served (UK Gambling)

Hello, I have imported a Google AdWords account for the following url - The ads & keywords are appearing as 'Approved Limited' but no impressions have been served. We...

Latest post by  –  Thu, May 1 2014 11:18 PM  (1 reply)

2 Bing adcenter accounts for same business multiple websites

Hi folks, Can we create multiple Bing adCenter accounts for multiple websites to promote the client business or not? For e.g. we have one website which deals with xyz business. We create one Bing...

Latest post by  –  Wed, Apr 23 2014 10:30 AM  (21 replies)

General Troubleshooting / Miscellaneous
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Ads not rotating evenly

Hello - I have 3 ads within an ad group and the settings for that ad group have "Rotate Ads More Evenly" turned on. There is a single exact match keyword in this ad group and it across all ads I am seeing...

Latest post by  –  Wed, Oct 15 2014 10:33 AM  (2 replies)

Fundamental issue with sign up - Please read

Hello MS Bing Ads team. I'm a software engineer who also is part of the Microsoft Student Partner program. I'm based in the UK. I have a microsoft account. I also have a pubcenter account so I can place...

Latest post by  –  Fri, Sep 19 2014 2:40 PM  (1 reply)

Why is Microsoft/Bing structured to make advertising so difficult?

We spend hundreds of thousands of dollars per year on Google advertising. Virtually none on Bing/Yahoo because the system appears designed to prevent advertising. It takes dozens of contacts across weeks to establish...

Latest post by  –  Fri, Sep 19 2014 2:20 PM  (2 replies)

Looking for someone from adult advertising department

Hello, I am a veteran webmaster in adult affiliate programs, and a few weeks ago I decided to give a change to Yahoo Bing Ads Network. I created a campaign in my BingAds account, I chose a keyword according...

Latest post by  –  Fri, Sep 19 2014 2:08 PM  (2 replies)

Account still pending after test transaction

Hi, Bing just did a test transaction of small amount but still I am getting this error - "None of your ads are running because either you haven’t set a payment method for this account, or there’s...

Latest post by  –  Fri, Sep 19 2014 1:18 PM  (1 reply)

Geographic & Demographic Targeting
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'Location' setting

In settings under locations I have selected "United States". Are my ads only being served to people in the US or do I have to exclude every other country?

Latest post by  –  Mon, May 19 2014 6:27 AM  (1 reply)

Shopping / Display Ads being shown to Canadian web users

while browsing, I noticed Bing is currently showing shopping/display ads while being based in Canada. This needs to be changed for the following reasons: -unfair to Canadian based advertisers that are not allowed...

Latest post by  –  Thu, Apr 24 2014 10:19 AM  (1 reply)


I've set some target countries but in the end bingads set my ads to a country where i did not wanted my ad to be seen. And people from there only spend around 10 seconds. They wasted my money to a place where...

Latest post by  –  Fri, Apr 11 2014 6:30 AM  (1 reply)

Having problem in campaign with Portugal located people that uses

Hello, I have configured an account to target searches performed from Portugal at, however I have almost 0 impressions. Could you please support me?

Latest post by  –  Mon, Mar 10 2014 11:04 AM  (2 replies)

Target Location Setting

Hi. I'm working on putting together 200 campaigns with a total of 16,000 Ad Groups. Within each ad group there is only one city and we therefore only want to Target that particular city for that Ad Group. It's...

Latest post by  –  Tue, Mar 4 2014 7:05 AM  (1 reply)

Getting Started with Bing Ads
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How do I advertise on Windows Store Apps?

There's a thread on the MSDev forums where a MSFT rep was suggesting it was possible to advertise within Windows Store Apps via Bing Ads...

Latest post by  –  Tue, Sep 2 2014 12:46 PM  (1 reply)

Research Keywords Tool

In the "Research Keywords" tool, what does the impression column (Impr.) represent? I'm asking because I see the Impr. number can be higher than the Last Month Searches number. Thanks for any assistance...

Latest post by  –  Wed, Aug 20 2014 12:42 PM  (1 reply)

Can I promote sales of my products on my iOffer store?

Hi there, My name is Vino Rayen and I am a 57+ year old man living in India. As for as Bing Ads is concerned, it is totally new for me. I have been listing some products like eBooks, Photos, T-shirts and jewelry...

Latest post by  –  Tue, Jun 10 2014 12:04 PM  (1 reply)

Newbie question about ad positioning

Hi folks, forgive me if this is a dumb question. I tend to ask questions as I work through things so that they don't stay on my mind and keep me from fully taking in new material. MAINLINE VS. BEST POSITION...

Latest post by  –  Fri, May 23 2014 11:20 AM  (1 reply)

Creating Bing Ads Account From Morocco

Dear All, I hope this finds you well. I'm A long-time Adwords expert, wishing to start the Bing adventure, and propose it to my clients & partners. While trying to register, the country list dosen't...

Latest post by  –  Thu, May 15 2014 3:11 PM  (1 reply)

Low Clicks/Impressions/Position
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7/10 is low quality score? for unique brand KW?

we're getting a "low QS" message for unique, branded KWs with a QS of 7/10. (see attached) this seems bizarre. how can this be? and more importantly, what can be done to fix?

Latest post by  –  Thu, Sep 11 2014 11:16 AM  (1 reply)

How to improve low keyword relevance

Hi, I have a handful of keywords with very low quality scores (4/10). When I click next to the keyword, it says: Keyword relevance: Poor Landing page relevance: No problem Landing page...

Latest post by  –  Tue, Sep 9 2014 10:51 AM  (1 reply)

How can I turn off ads via &

Hi there, I have search campaign at Bing and I displays in content network are surely turned off. Meanwhile I get displays at 3rd party sites and low quality traffic from there. It is marked that ads at that...

Latest post by  –  Wed, Aug 20 2014 11:07 AM  (1 reply)

Is anyone doing good business on Bing Ads

Im a massage therapist in NYC Queens area, I have been advertising with Bing Ads for two Months, 3000 impressions and 277 Clicks, Not One phone call,from bing ads, All my calls come from google adwords or other...

Latest post by  –  Mon, Jul 14 2014 9:27 PM  (2 replies)

Doing something wrong?

Hi all, here's our situation. We're running (and very successfully) dozens of thousands of SMB campaigns in AdWords with huge monthly budget as you can imagine. Campaigns are extremely targeted and delivering...

Latest post by  –  Mon, Jul 14 2014 9:25 PM  (3 replies)

Where's My Ad?
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how reliable is this Ad Preview Tool is

As i am running campaigns and what i want to know is after running my campaigns, when i check my ads through preview tools option i can see my ads on 1st or 2nd position but at the same time with same keyword if...

Latest post by  –  Fri, Sep 19 2014 11:51 AM  (1 reply)

Campagin is eligible but is not running

Hello I am new in bing ads. I have received Coupon for $50 on my email. I redeemed it and my status looks like this I have created a new campaing like 6 hours ago that should...

Latest post by  –  Wed, Aug 13 2014 6:32 AM  (1 reply)

How authentic is this Ad Preview Tool is ?

Hi, As i am running campaigns related to technical support and what i want to know is after resuming my campaigns, when i check my ads through preview tools option i can see my ads on 1st or 2nd position but at...

Latest post by  –  Wed, Feb 19 2014 9:09 AM  (1 reply)

Ads do not show

Hi, My ads do not show up in the search results. Can someone contact me pls? Thanks!

Latest post by  –  Wed, Feb 12 2014 5:56 AM  (2 replies)

Campaign not running.

Hi, everything is active and eligible on my campaign, but it doesn't appear to be running. Any information?

Latest post by  –  Thu, Jan 30 2014 11:14 AM  (1 reply)